At Thottathu Pazham, we take pride in delivering fresh, high-quality mangoes directly from our farms. However, if you are not satisfied with your order, we are here to help. Please read our Return and Refund Policy below.

🥭 Perishable Product Notice

Mangoes are natural and perishable products, and as such, returns are only accepted under specific conditions. We request customers to understand that minor variations in ripeness, size, or color may occur due to natural factors and are not considered defects.

✅ Return Eligibility

You are eligible for a return or replacement only if:

  • The mangoes were damaged or spoiled upon arrival.
  • You received the wrong variety or quantity.
  • The order was not delivered.

📸 How to Request a Return

To initiate a return, please:

  1. Contact us within 24 hours of delivery.
  2. Send clear photos of the damaged or incorrect product to info@thottathupazham.com or via WhatsApp at +91 96266 38230.
  3. Mention your Order ID and brief description of the issue.

Once verified, we will offer a replacement or refund as appropriate.

💸 Refund Process

If your refund is approved:

  • It will be processed within 5-7 business days.
  • The amount will be credited to your original payment method.

Note: Shipping charges are non-refundable unless the fault is from our side.

❌ Non-Returnable Conditions

We do not accept returns or issue refunds for:

  • Minor bruises due to handling in transit
  • Delays caused by courier partners
  • Personal taste preferences or ripeness concerns beyond our control
  • Requests made after 24 hours of delivery

📞 Contact Us

If you have any concerns or need assistance, feel free to contact us:

Thottathu Pazham
Vennagupattu, Edaikazhinadu,
Chengalpattu, Tamil Nadu – 603304
📞 +91 96266 38230
📧 info@thottathupazham.com